Morrisons customers express anger over a recent fee implemented for ATM withdrawals. Stakeford shoppers voiced their discontent on the local Morrisons Daily convenience store’s Facebook page regarding the change. The cash machine’s fees are managed by an external provider, and the new charge is being tested in select Morrisons Daily stores.
A customer anonymously shared, “Cash machine at Morrisons Daily now charges you to withdraw YOUR cash.” Concerns were raised about the fairness of the charge, as free withdrawals have been the norm for many years. Some customers have taken steps to contact their Member of Parliament regarding the issue.
The Payment Choice Alliance reported that nearly 19,000 free-to-use ATMs have vanished from UK high streets since January 2018. Data shows a 5% decrease in the average amount withdrawn from ATMs by UK adults in 2025 compared to the previous year.
Morrisons disclosed a £381 million loss for the fiscal year ending on October 26, primarily attributed to a significant interest bill of £281 million on its debt. Despite reducing debts by 10%, the supermarket chain, owned by Clayton, Dubilier & Rice, ended the year with a £3.1 billion debt burden. Excluding expenses like debt interest, earnings remained steady at £835 million.
The company cited increased expenses and a cyber incident that disrupted IT systems before the 2024 Christmas season as contributing factors to the financial challenges. Morrisons reported a positive sales performance during the Christmas period, with a 3.4% growth in like-for-like sales and notable increases in non-food and clothing sales.
Rami Baitieh, Morrisons’ CEO, praised the company’s resilience in a demanding market environment, highlighting consistent sales growth and market share stability over the past year.